About The Helpr

Your privacy is critically important to us. At TheHelpr.com we have a few fundamental principles:

  • We don't ask you for personal information unless we truly need it. (We can't stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don't share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don't store personal information on our servers unless required for the on-going operation of one of our services.
  • In our online help products, we aim to make it as simple as possible for you to control what's visible to the public, kept private, and permanently deleted.

Below is our privacy policy which incorporates these goals:Creative Commons License (Note, we've decided to make this privacy policy available under a Creative Commons Sharealike license, which means you're more than welcome to steal it and repurpose it for your own use, just make sure to replace references to us with ones to you, and if you want we'd appreciate a link to Automattic.com, the original source of this privacy policy, somewhere on your site.)

If you have questions about accessing or correcting your personal data please contact our support team.

TheHelpr.com Ltd. ("TheHelpr.com") operates the website TheHelpr.com. It is TheHelpr.com's policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, TheHelpr.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. TheHelpr.com's purpose in collecting non-personally identifying information is to better understand how TheHelpr.com's visitors use its website. From time to time, TheHelpr.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

TheHelpr.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users accessing the online help services integrated in a website. TheHelpr.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to TheHelpr.com's websites choose to interact with TheHelpr.com in ways that require TheHelpr.com to gather personally-identifying information. The amount and type of information that TheHelpr.com gathers depends on the nature of the interaction. For example, we ask visitors who sign up for our online help service at TheHelpr.com to provide a username and email address. Those who engage in transactions with TheHelpr.com ¿ by purchasing extended enterprise help services, for example - are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, TheHelpr.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with TheHelpr.com. TheHelpr.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

TheHelpr.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on TheHelpr.com's behalf or to provide services available at TheHelpr.com's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using TheHelpr.com's websites, you consent to the transfer of such information to them. TheHelpr.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, TheHelpr.com discloses potentially personally-identifying and personally-identifying information only in response to a court order or other governmental request, or when TheHelpr.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of TheHelpr.com, third parties or the public at large. If you are a registered user of the TheHelpr.com website and have supplied your email address, TheHelpr.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with TheHelpr.com and our products. We primarily use our product blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. TheHelpr.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. TheHelpr.com uses cookies to help TheHelpr.com identify and track visitors, their usage of TheHelpr.com website, and their website access preferences. TheHelpr.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using TheHelpr.com's websites, with the drawback that certain features of TheHelpr.com's websites may not function properly without the aid of cookies.

Business Transfers

If TheHelpr.com, or substantially all of its assets were acquired, or in the unlikely event that TheHelpr.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquiror of TheHelpr.com may continue to use your personal information as set forth in this policy.


Ads that may appear on this website to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by TheHelpr.com and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, TheHelpr.com may change its Privacy Policy from time to time, and in TheHelpr.com's sole discretion. TheHelpr.com encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Zurich - Switzerland, March 27th 2011